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Want the chance to delight your customers and receive excellent feedback for the service you provide? Then talk to esg.
Why choose this course?
This is a vocational, work-based course which allows you to earn while you learn. It is ideal if you want to gain valuable work experience and training within a customer service environment and gain a nationally recognised qualification.
What will I learn?
The Customer Service Apprenticeship is made up of three key elements:
A National Vocational Qualification (NVQ)
Key Skills
Technical Certificate
This is a full-time, permanent work-based Apprenticeship in customer service. You enjoy on-the-job training towards nationally recognised qualifications at Levels 2 and 3, guided by our professional assessors who provide one-to-one support and advice throughout the programme.
You usually start your training at Level 2, depending on your qualifications and ability. We identify this at your initial assessment.
What skills will I gain?
The course content covers the following subject areas:
Developing customer relationships
Resolving customer problems
Organising, delivering and maintaining reliable customer service.
Who should apply?
Anyone can apply for this course who is interested in a customer service career path. As long as you are aged 16 to 64 and not in full-time education we can help. You might already have a job and be looking for work-based training, or you might want to find a job that comes with training through esg. We have great relationships with hundreds of local businesses and will help you find your career path.
How long does this course take?
Customer Service Apprenticeship - 6 to 8 months.
Customer Service Advanced Apprenticeship - 8 months.
Are you interested?
You are just a step away from making your application.
You can also talk to one of our friendly, experienced recruitment officers now on 0333 444 3973 or Text JOB to 80011 and we’ll call you back.